5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of continuing quality control procedures.
Safety guard companies are unlike any seller that a property manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you see if the guard company is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a method of verification and quality control to ensure that problems associated with the deficiency of performing these tasks do not begin to occur.
In this guide we’ll talk five (5) simple actions to improving your security guard service and achieving everything you imagine as your perfect keyholding London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look adequate.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a good fit for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a lot on what to expect from that guard and it provides you an opportunity to request a different guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in many cases the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender? (Double banking is the procedure for having a seasoned guard working at precisely the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to every one of these questions and be certain that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes into preparing a guard to operate at your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of distant oversight that prove most successful are:
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to track the log and time the action of these guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a way of making certain that each guard is secure and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be confident that the adviser is not really a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.